Reference

lunatoto Privacy Policy For Your Account

Your account, mobile browser activity and wallet details receive a clear privacy path at lunatoto.

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REQUEST HELP

Wallet Questions, Private Data Answers

A clear support route helps you ask about personal data without placing sensitive details in a public message. Use the support path connected to your account when a phone check, wallet status or privacy request needs attention. Tell us the account email or phone reference and the issue, but never send a wallet password or full security code. We use the minimum detail needed to locate your request.

Team online

Account access

If a login or phone verification step blocks your privacy request, contact our account support path with your registered contact detail and a short description of the problem.

Wallet status

For DANA, OVO, GoPay, QRIS or bank-transfer records, share the transaction reference only. We use it to trace status without asking you to reveal a wallet password.

Data changes

Ask us to correct, export or remove eligible account details through the privacy support path. We may verify ownership before making a change to protect your account.

HOW WE HANDLE DATA

Account Security From Login To QRIS

Privacy work starts at the account boundary and continues through each device session. We separate contact details, access records and payment references so a support answer does not require a complete wallet…

Collection

We collect details you provide during account opening, phone verification, support contact and payment selection, plus technical signals such as browser type, device identifier and login time.

Use

We use these records to open your account, maintain a secure session, match DANA or QRIS references, answer privacy questions and identify activity that needs account protection.

Cookies

Cookies can keep a session active, remember basic preferences and show whether a privacy page was reached. You can manage browser cookie controls, though some account steps may then need repeating.

Security

Phone verification, session checks and limited support disclosure help reduce account takeover risk. We ask for ownership confirmation before changing contact details or releasing an account data copy.

Retention

We keep account, security and transaction references only for the period needed for service delivery, dispute handling, fraud checks and legal duties, then remove or de-identify them where suitable.

Your request

You can ask about your stored details, request correction, seek a copy or ask about deletion through support. We explain any limit when a legal or security reason prevents immediate action.

Privacy Policy Questions For Indonesia

These answers focus on the questions you may have before opening an account or sending a wallet reference. Our Privacy Policy is written for practical use: you can see what is collected, why phone verification appears, how cookies work on a mobile browser and where to send a data request. If your situation is unusual, contact the privacy support path with only the details needed to identify your account.

It covers account details, phone verification, device and browser signals, cookies, support messages, payment references and the ways we use, retain, protect or disclose those records.

Phone verification helps confirm account ownership, protect login access and support requests, and reduce mistaken changes to contact or wallet-related records. Access depends on local law.

Yes. The policy covers the payment references needed to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account status, while avoiding requests for your wallet password.

You can request correction through the account support path. Include your registered contact detail and the inaccurate field, then complete ownership checks before we change the record.

Cookies can preserve a session and basic preferences on your phone. If you block them, account access or a privacy request may require repeated verification and some functions may not work.

We retain account, security and transaction references for service, dispute, fraud-prevention and legal needs. When those purposes end, we remove or de-identify records where suitable.

Use the privacy support path linked with your account and describe whether you want access, correction, a copy or deletion. Do not include a wallet password or full security code.

Related Pages

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